[Resolved] Jet Airways — undue harassment of lady travelling with 5 year old for transfer of 02 kg baggage from check-in luggage to hand bag | |||
Sel[censored]nder the jet airways pnr ixlg 40 travelled with my old mother & 5 year old daughter & teenage niece from dehradun airport to guwahati on 24 feb 19. At baggage/ boarding pass counter we were attended by mr. Sushil & later ms kritika (Duty or shift timing : 1330 hours/ 01.30pm). We were found carrying total 62 kg against the authorised limit of 60 kg. Consequently, extra 02 kg of luggage was shifted by us in hand baggage since we were travelling with minimum hand bags. Now my complaint is against the highly rude & unacceptable behaviour of mr. Sushil & ms kritika who instead of cooperating ladies travelling with 05 yr old & old mother lectured us rudley for extra 2kg in check-in luggage & moved out without attending handed over to ms kritika who also ugmented the problem by lecturing again with rude & unacceptably bad language despite being a lady herself. If this remains the behaviour & attitude of jet airways staff... We being frequent flyier will never ever opt for jet airways as our airline option to fly domestic & international as well. This is how they treat ladies travelling with old & kids. Was this information helpful? | |||
Mar 28, 2019 Complaint marked as Resolved Jet Airways customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 Jet Airways Customer Care's response From: Guest Relations Sent: Monday, February 25, 2019 11:02 AM To: [protected]@gmail.com Subject: BOM/CC/DP/250219/3478821 XKUKXJ Dehradun - Guwahati 9W 676. PNR IXLG 40. Extremely unacceptably Rude & Unprofessional Behaviour of Mr. Sushi & Ms Kritika to lady travelling with old mother & 05 year old daughter at boarding pass counter Time 1330hrs/ 013 Dear Mrs Saklani, This is with reference to your below feedback addressed to our Appellate Authority. Vide our mail, we duly acknowledge its receipt and thank you for your time in writing to us and sharing your experience. We assure you of giving it our complete attention to understand and redress your concerns We will be handling this communication registered under the Ref no - BOM/CC/DP/250219/3478821 We will endeavor to revert to you by February 28, 2019. May we solicit your patience and support to us till such time. Warm Regards, Harshda Bansode Guest Relations Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India. www.jetairways.com | |||
1 Comment | |||
Comments
This is unacceptable. Airline companies are charging exorbitant prices already for even things like food and convenience charges, the least they could do is behave in a humane manner with their customers.
Reply
22%
Complaints
2693
Pending
0
Resolved
582
Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
View all Jet Airways contact information