Jetairways — mental harassment and not providing the meal to passenger which was part of the ticket

Address:	Mumbai City, Maharashtra, 201306
Website:	www.jetairways.com

Dear sir

My mother in law mrs swarn kaur was travelling from singpore to delhi in jetairways on 19th nov, the airlines did not provide meal and and no eatables during 7 hours journey and when i sent mail regarding this to jetairways they were giving 2 different excuses that jetairways has introduced jet bistro from 1st oct 2018 and low cost fare will not have meal to passengers however i replied back to him that tickets were booked prior to this and meal was part of the travel, again jetairways replied back to me that crew member offered the food to passenger however she has denied to accept in that case juices and water was provided to passenger, my mother in law mrs swarn kaur stated despite of so many follows up with crew for meal they said that you are not entitled for meal and even water was given after lot of follow up with crew, such ignorance and negligence are not acceptable by any one,

Refer the mail conversation with jet airways, contents pasted.

Dear sir / madam

The statement itself is contradictory earlier the statement was given that meal was not part of the ticket than how come statement and version got changed that as per crew she has offered meal which passenger denied,

Kindly confirm which one is correct version?

I am extremely sorry to say that none of the crew offered any meal infact passenger requested for a meal and the response was that your meal is not pre booked and was denied to provide the same, no juice etc was provided. I would like to highlight that even water was served in paper glass after multiple reminders,

The statement provided by jetairways and crew member is completely false and incorrect, this is straight away example of negligence,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
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From: "guest relations"
To: "induprakash. [protected]@tcs.com"
Date: 11/25/2018 04:38 pm
Subject: fw: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur

"external email. Open with caution"
Dear mr. Singh,

This is with reference to your email.

At the outset, i regret, that our previous communication was not comprehensive enough, as a result of which you gathered an impression that we have not adequately addressed the issues raised by you. May i assure you that we view each guests comment and feedback with all the seriousness, since they enable us enhance our services.

With regards to no meals being served to mrs. Swarn kaur, on 9w 17 from singapore to delhi, please allow me to share, we understand our crew member did offer mrs. Kaur her manifested meal, but the same was denied by her. Since the guests requested for water/tea/juices, hence our crew members did offer her, tea along with cookies. Hence we are concerned to note your feedback.

We hope the above clarifies any misgivings that you may have gathered.

Mr. Singh, despite your experience and your present unhappiness with our service, i do hope we shall be given future opportunities to welcome you on board our flight and restore your full confidence in jet airways services

We thank you for communicating with us and look forward to welcome you and mrs. Kaur onboard jet airways again.

Warm regards

Belinnie dsouza
Guest relations
|jet airways (India) ltd. | kaledonia, 3rd floor | andheri - sahar road | andheri railway station east | mumbai 400 069 | india.
[protected]@jetairways.com| www.jetairways.com


From: induprakash singh [mailto:induprakash. [protected]@tcs.com]
Sent: friday, november 23, 2018 4:57 pm
To: [protected]@jetairways.com; [protected]@jetairways.com; manasi bhatia; deepika poojary
Cc: guest relations
Subject: fw: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Dear sir's / madam

Request your intervention on this,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
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— forwarded by induprakash singh/del/tcs on 11/23/2018 04:55 pm —

From: induprakash singh/del/tcs
To: "guest relations"
Cc: "amit. [protected]@jetairways.com", "cp. [protected]@nic.in", "dgoffice. [protected]@nic.in", "gaurav. [protected]@jetairways.com", "naresh. [protected]@jetairways.com", "[protected]@jetairways.com" [protected]@jetairways.com, "[protected]@jetairways.com" [protected]@jetairways.com, [protected]@gov.in
Date: 11/23/2018 04:50 pm
Subject: re: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Dear sir / madam

Reference to the earlier mail please find enclosed ticket for mr sukhminder singh fo 20th oct 2018,

- ticket of sukhminder singh dated 20th oct 2018

- ticket of mrs swarn kaur

Please refer to the screen shot of the ticket where is explicitly mentioned regarding the meal and airlines is coming out with unacceptable excuse,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
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Business solutions
Consulting
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From: induprakash singh/del/tcs
To: "guest relations"
Date: 11/23/2018 03:29 pm
Subject: re: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Dear sir / madam

This has been introduced post 12th october 2018 not before that but the ticket was booked much more prior to this. I think the same class was applicable to quantas flight also from melbourne to singapore but they didn’t put such condition that meal is not eligible on your booking.

Another example my father mr sukhminder singh was travelling from same flight on 20th oct and as per my understanding the ticket was booked in same class and crew did not put such conditions and provided meal and drinks.

But this is really strange that you are providing such case and excuse which could not be digested and acceptable.

Such incident need to be taken with consumer forum and social media platform
Regards

Induprakash singh

On 23 november 2018 at 3:19:55 pm ist, guest relations wrote:
"external email. Open with caution"
Dear mr. Singh,

Thank you for contacting jet airways. We refer to your email regarding your travel on flight 9w 17 from singapore to delhi on november 19, 2018.

We are concerned to note your overall disappointment on the handling of your baggage and no meal being offered onboard.

The baggage concerns have been shared with our baggage division and airport team who would respond to you directly.

With regard to the meal, allow me to share with you that currently we have introduced jetbistro, our specially curated buy on board menu, serving on flights within india. You can now choose from delicious vegetarian and non-vegetarian options, including hot meals on select flights and pay using your debit or credit card. Guests who have booked ‘saver’, ‘classic’ or ‘flex’ fare options which include a complimentary meal, will also have the option to buy an additional meal of their choice from jetbistro. We notice that the booking was done in w class (Deal fare), hence the meal was not included. This is effective for any travel post 12th october, 2018.

Thank you for writing to us. We truly value your patronage and look forward to welcoming you and your family on board jet airways flight soon.

Warm regards,
Candida pereira
Guest relations
|jet airways (India) ltd. | kaledonia, 3rd floor | andheri - sahar road | andheri railway station east | mumbai 400069 | india.
[protected]@jetairways.com| www.jetairways.com

From: induprakash singh [mailto:induprakash. [protected]@tcs.com]
Sent: 21 november 2018 11:28
To: guest relations ; jet airways mhb
Cc: amit agarwal ; cp. [protected]@nic.in; dgoffice. [protected]@nic.in; gaurav sahni ; naresh. [protected]@jetairways.com ; neha lall ; ragini chopra ; [protected]@gov.in
Subject: re: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Dear sir / madam

Today i have received the baggage which was in locked condition but however there are certain things which was broken 4-5 costly show pieces and missing show piece of lord buddha from the frame. 3 clothes missing (Sweat top of my daughter, sweat shirt of myself and track pant) which has been missing from the baggage, there are other gift items as well which was packed and the same has been used by someone since 19th nov - 21st nov 2018 by airline official and their partners.

It is observed that jet airways are no a days indulge in such malpractices by stealing the things from the baggage of the passenger, breaking the things and using the things of passengers from the locked baggage.

Meal was also not provided by the airline to the passenger from singapore to new delhi.

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
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From: "guest relations"
To: "induprakash. [protected]@tcs.com"
Date: 11/21/2018 11:11 am
Subject: bom/cci/cp/211118/4705285 acpbbe - fw: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

"external email. Open with caution"
Dear mr. Singh,
We duly acknowledge receipt of your email and thank you for your time in writing to us and sharing your mother-in-law’s experience with regard to the meal and baggage issue.
We assure you of giving it our complete attention to understand and redress your concerns.
This communication is registered under the ref no. Bom/cci/cp/211118/4705285 and it will be our endeavor to revert to you by 23rd nov’18.
May we solicit your patience and support to us till such time.
Sincerely,

Sheryl dsouza
Guest relations

Jet airways (India) ltd. | kaledonia, 3rd floor | andheri - sahar road | andheri railway station east | mumbai 400 069 | india.
[protected]@jetairways.com| www.jetairways.com


From: induprakash singh
Date: 20 november 2018 at 9:21:18 pm ist
To: "[protected]@jetairways.com"
Cc: "amit. [protected]@jetairways.com", "gaurav. [protected]@jetairways.com", "[protected]@jetairways.com", "[protected]@jetairways.com", "naresh. [protected]@jetairways.com", "dgoffice. [protected]@nic.in", "cp. [protected]@nic.in"
Subject: re: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

This is really strange that even after escalating to the highest level the things are being taken casually.
There are certain important things and delay in delivery might lead to compensation from airlines on their negligence.

Such attitude of yours doesn’t work and will post it on social media platform.
One more thing i would like to put it here that the passenger was not even served with meal from singapore to delhi and the crew has communicated that you do not have prebooked meal due to this meal can’t be served.
I am sure that passenger was travelling by jet airways not by spicejet.

Regards
Induprakash singh

On 20 november 2018 at 5:29:05 pm ist, induprakash singh wrote:
Dear sir / madam

Your positive and early response is highly appreciated.

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
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Experience certainty. It services
Business solutions
Consulting
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Induprakash singh — 11/20/2018 04:03:47 pm — hi with reference to the trail mail i would request you to kindly deliver the bag at my below given

From: induprakash singh/del/tcs
To: [protected]@jetairways.com
Cc: amit. [protected]@jetairways.com, gaurav. [protected]@jetairways.com, [protected]@jetairways.com, [protected]@jetairways.com
Date: 11/20/2018 04:03 pm
Subject: re: #personal#: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur - high priorty

Hi
With reference to the trail mail i would request you to kindly deliver the bag at my below given address,
Delivery address :
Swarn kaur c/0 mr induprakash singh
Tower no b-6, flat no -801, cherry county society techzone iv gh05 near ek murti chowk
Greater noida west (Noida extension) gautam buddh nagar uttar pradesh 201306

We have been waiting since yesterday night and we were assured that our baggage will reach by today morning at kalkaji somewhere airlines did not keep their commitment and there is delay at the end of the airline, there are other important engagements and due to this person cannot be remain sitted at home just to collect the bag,
I tried reaching on the no — [protected] through voice call and sms from which mrs swarn kaur received the call and was informed that the baggage will be delivered to the address by today eod,

Request your support and help on this and for security purpose passport and other documents can be verified at noida address
Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
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Induprakash singh — 11/20/2018 11:18:56 am — dear sir / madam this is with the reference to the baggage loss of my mother in law mrs swarn kaur

From: induprakash singh/del/tcs
To: [protected]@jetairways.com
Cc: [protected]@jetairways.com, [protected]@jetairways.com, gaurav. [protected]@jetairways.com, amit. [protected]@jetairways.com
Date: 11/20/2018 11:18 am
Subject: #personal#: baggage loss in jetairways flight 9w 17 - singapore - new delhi on 19th nov of mrs swarn kaur

Dear sir / madam
This is with the reference to the baggage loss of my mother in law mrs swarn kaur who was travelling from melbourne to singapore in q35 and singapore to new delhi in jet airways 9w 17 on 19th november, after alighting from the flight mrs swarn kaur baggage was missing at conveyor belt.

However the officials of jetairways at airport communicated that there are some more similar bags and another passenger has picked the bag of mrs swarn kaur and taken with him, the officials were unable to trace him to find out the baggage of mrs swarn kaur.

Request you to kindly update on the same and when the baggage will be handed over to mrs swarn kaur, ensure that all valueables are available and the bag is unlocked, there are many costly and branded items available in the bag and should not be misplaced or misused.
Please find the attached scan copy of report, boarding pass and parking slip at igi airport

(See attached file: 2164_001. Pdf)
Due to this i have to spend more time in parking and spent unnecessary and unwanted money and time due to negligence of airlines people,

Please respond and act on this asap to avoid any legal proceedings,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
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Experience certainty. It services
Business solutions
Consulting
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Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. Http://www.jetairways.com