Jio Home Job — refund

Address:

New Gomes Apartment, Room No-5 Kharodi, Malad, Mumbai City, Maharashtra, 400095

I had done a transaction they had told me my money will be refunded within 1 hour and they are telling this to me since 2 days but they are not doing this. I am in a big problem i have done a transaction of rupees 27800 till now but they are not refunding my amount i really need help plz help with to get my refund i am in a big problem right now plz