Jio — Insufficient service by the staff of JIO

Address:

WZ 74A, PLOT NO. 128, IIND FLOOR, MEENAKAHI GARDEN, NEW DELHI

I had taken 599 postpaid plan of Jio after porting away from Airtel nos [protected] and [protected] on 8.11.2020. The phones were initiated on 11.11.2020 with [protected] as the primary number and [protected] as add on number.
2. The store from where I got the service done is at Jail road, Tilak Nagar pin code 110018.
3. There was no out going service on [protected] and I went to the store at about 8 PM on 11.11.2020. The person available there told me that it will take 12 hours for the service to start. I came back.
4. After the service did not start as told by the store people, I contacted the customer care on 199 today at about 1130 AM. I was guided to the system and after online adding the number [protected] to my primary number [protected], I have been told that the service will start from midnight today.
5. This thing could have been told to me by the store people when I visited them yesterday on 11.11.2020.
6. Jio store at pin 110018 is perhaps the worst. I have gone there in the past also. On 8.11.2020, I had complained to the person sitting on counter that there are 5 employees in the store with only customer ie. me and I am also made to wait. This is the general behaviour with the store people there.
7. The behaviour of the store people needs improvement and action by the company.