Sir, I, G.Leela Ganesh, purchased a tyre for my Hero pleasure byke on 27.08.2021 at Visakakhapatnam. The merchant M/s Aruna Tyre Care, Visakhapatnam has issued a cash bill vide memo No.35. He said that the said tyre has a guarantee/warantee upto two years. My city is a nice city and i am using my vehicle in good manner. On 13.05.2023 i.e., below two years of purchase, the said tyre is damaged. The said tyre seems good and having good button and looks like a new tyre. You can notice though the attached image how good I have used the said tyre. Immediately i contacted the merchant and he said that the said tyre is in the guarantee/warantee period. He has taken back the said tyre and waint a week time to get it replaced. He entrusted me to another official in your office Mr.Chinna (Ph:[protected]), who after lapse of one month time, after my several purusations, today i.e., on 19.06.2023 stated that they wont give any warranty/guarantee and stated that i have not used the said tyre in prooper manner. He said that he will return the tyre to original merchant.
Sir, from the attached image you can see how i have used the tyre. It seems like a new one, I have used it and roamed every day 15 kms. My surprise is that how he can escape from the warranty/guaranttee. You have a good reputation and having international market, however, how your people say that the warranty is not applicable. If he dont replace it then what is purpose of warranty/guarantee.
I am herewith eclosing the images of tyre, cash bill. I request you to kindly look into it and see that the tyre is replaced .
with great hope
yours sincerely,
G Leela Ganesh, Visakhapatnam
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