Joister — no internet or internet down since 27/02/2020 complaint... reg

Address:	Joister Infoserve Pvt Ltd., Unit No.01, A Wing, LG Floor, Art Guild House, Phoenix Market city, LBS Road, Kurla West, Mumbai - 400070
Website:	www.joisterconnect.com

Dear sir,
My name is madhav narhari kadadas, mobile no [protected] and email id is: [protected]@gmail.com
My login id for joister is[protected].
I have subscribed for plan no: 30mbps_ultd_h_annually-data 1
I have paid advance amount of rs7080 valid upto 14/08/2020 by voucher no199880 dt.17.07.2019 issued by joister.
Complaint:
My internet is down since 27/02/2020. I had complaint through email on 27/02/2020 time 5.42pm it was not attended hence i raised complaint through help desk
My complaint tkt116808 dt 02/03/2020 was closed without resolving it.
Again i raised complaint tkt118013 dt 06/03/2020 this till open and not resolved.
Since 27/02/2020 i emailed 38 times requesting to resolve my problem but nobody has been attending it: only email replies of false assuring that it will be attended.
Since 27/02/2020, i have called to helpdesk for more than 40 times but all in vein except i get false assurances from helpdesk.
Here issue is fibre cut hence my internet is down since 27/02/2020. But nobody from joister is caring for attending and solving my complaint.
Solapur office of the joister, do not allow me to talk to them as if they were deaf and dumb and directs me to talk to helpdesk and prohibits to enter their premises.
I request joister to start my internet immediately. If joister is not able to serve me as per contract then they may refund me the advance amount paid to them.
I am a chartered accountant, due to internet down i am loosing my business, work and income, who will compensate me for internet down since 27/02/2020.
Thanks
Ca m n kadadas [protected] [protected]@gmail.com