[Resolved] Jukaso Journeys — fraud programme

swati@yash

from Patna, Bihar

Address:	Patna, Bihar, 800023
Website:	www.jukassojourneys.com

I bought journeys by jukasso 25 year blue membership in Dec 2015. Offers given to me with membership included:-
1. 7 nights & 8 days after paying 4 months of EMI.
2. Rs 10000 Samsung voucher
After payment of 4 EMI when i called Jukasso for both above they told they will call back, send across email. I send emails & multiple reminders for weeks. Finally they told that Samsung voucher can not be provided & they will adjust it with EMI. In the mean time when i talked to DAE executive for 1 week complimentary holiday they told that they have never given such offer to any company so talk to jukasso how they are giving this offer in name of DAE.
I decided to stop paying EMI until i avail one complimentary holiday offered by jukasso in jukasso resort. However inspite of putting multiple mails & calls i could not complete the booking. Unfortunately i had paid 85, 000 by the time i realised jukasso is incapable of providing any of the services i paid for. I am proceeding with legal procedure against the firm & i am writing this to make sure no one gets trapped in this like me.

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Nov 6, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Aug 13, 2017

Updated by swati@yash My membership no. is W0501051.

Verified Support

Oct 06, 2017

Jukaso Journeys Customer Care's response Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

Jan 24, 2022

Updated by swati@yash Not resolved yet