JustDial.com — Stop the services and ecs

Address:JAIPUR

I Purchased JUSTDIAL business services("THE SCAM SERVICES") for which I have to pay ECS of 2600/- per month. After using it for few months I found it useless as it was giving false leads and the leads that are not at all relevant to my business, so I reached customer care to cancel my plan and stop the ECS but they said that I'll get a call back from the respective team. Its been MANY DAYS I am hearing the same line but NO ACTION is taken. I have got a ECS manage LINK on WHATSAPP but that option is just to Increase and Decrease the ECS amount, there's NO OPTION for STOPPING THE ECS. I have RAISED TICKETS MANY TIMES but the customer representative time CLOSES THE TICKET saying the issue will soon gets resolved. EVEN AFTER SEVERAL ATTEMPTS, THERES NO RESPONSE AND TODAY THE ECS(2600/-) GOT DEDUCTED FROM MY ACCOUNT. I WANT MY HARD EARNED 2600/- RUPEES BACK .
YOU GUYS JUST SIT THERE AND LAUGH ON CUSTOMER ISSUES. BELIEVE ME THIS IS NOT GONNA FEED YOU UP. ALSO I HAVE HIRED A LAWYER AND WILL FILE A CASE IN COURT.
CONTACT-[protected]
FIRM NAME- PS JEWELLERS
Was this information helpful?
No (0)
Yes (1)
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2023
JustDial.com Customer Care's response
Hello Ayush,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.
Nov 17, 2023
Updated by ayush1104
Its been 4 days since I have registered my complaint and still I haven't got any call from Justdial.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    JustDial.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    4242
    Pending
    1859
    Resolved
    2024
    JustDial.com Phone
    +91 88 88 888888
    +91 22 6160 7080
    +91 22 6677 9999
    JustDial.com Address
    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
    View all JustDial.com contact information