Kallada G4 Travels — Bus broke down

Bus broke down due to multiple causes.
First it broke down near nagarcoil, due to faulty dynamo due to which the AC stopped working and we faced a lot of difficulty due to excess heat because all windows r sealed in AC bus.
Then they stopped somewhere in middle for 2 hours at 3am because headlights were not working and then started at 5am
Later we reached salem at 8.30, , the bus clutch plates got burned and it stopped completely. Then they shifted us to a different bus and we started at 10 am.
We had to reach bangalore at 8.30am. Now it's 10.30 and we r still between salem and dharmapuri.
I missed my office and my one pay is deducted. I am forced to take leave without pay.
I want my money refunded back
I called customer care also and the case ID is 19588758