Kallada G4 Travels — Bus delayed by almost 6 hours

I have travelled from Kozhikode to Ettumanoor on 15th may 2023.
Scheduled pickup time was 1.30 am. Bus arrived at 4.45 am and destination reaching time was 4.45 am. It reached at 12.15pm .

In the website travel time written is 4hours 45mins. I realised that it's impossible to cover distance in below 7hours.
So it's a fraud. We got cheated. It should be addressed immediately