Kallada G4 Travels — Ladies forcefully told to get down

Dear sir,
My wife and friend and her friend were told to get down forcefully in Madivala instead of kalasipalayam. . When they complained to kallada travels bus driver told they have lost the key .
If you are not going to kalasipalayam you would have not taken the booking of Kalasipalayam. I have arranged the pickup for my wife from kalasipalayam to airport. The cab has charged 700 rs extra plus our time got wasted and the ladies got afraid by the behavior of your staff. They were travelling for first time alone in a bus and they do not even know the routes of Bangalore.
Your bus journey brings mental stress to my wife and me .
Very very bad behavior of your staff with ladies
Your Bus details from Kollam to Bangalore on 28/07/2023 are PNR: 45416, Bus No: KL45W6445, Driver details: Kl45w, [protected] - BITLA SOFTWARE PRIVATE LIMITE