Kallada G4 Travels — Preponed the pickup time and Denied to wait

My self Narasimha Murthy, myself and my wife booked ticket for Alleppy on 12th Dec 23 at 9.30 pm from Kalasipalyam. We got call around 6PM on same day and asking us to come to pick place by 8. Our pick up time is 9.30 pm. We stay in different part of city and it take almost 1.30 hour to reach pick up point. The person who called us is adamant on timings... we requested him to wait till 9 pm & he is not agreeing. He is telling go for cancelation. In case we cancel what about our other hotels bookings and other stuffs of tomorrow. Also I am travelling along lady traveler I cant take such risk. Many time we call also operators are admant and dont know how to handle customers. Due to prepone I have spent extra money for travel making arrangements . kallada doesnt value time and money of customers. I strongly want to take this for further enquiry and reimburse all my cost incurred due to this.