Kallada Travels — delay in arrival

Address:

Salem, Tamil Nadu, 636007

I have booked to travel from salem to thiruvananthapuram in sleeper bus. The scheduled time was 11.30. As the tracking gps was not functioning we called the office and they replied the bus was 1 hr delay. I with my two children reached there at 12.00am and waited till 1.30. As it was raining we couldn't stay there for longer time since there was no proper facility available and hence we returned home. At 2.10 they called telling the bus is going to reach. As we couldn't makeup i request that the money may be refunded.