Kallada Travels — Not taken passenger from the stop intimated in ticket.

Address:

Ernakulam, Kerala

I had booked a ticket from Ernakulam to Bangalore for 19/7/2015 and the boarding was given at Edapalyy Toll Jn. On contacting telephone, the conductor told the Bus will arrive at 10.20 PM at Edapally toll and I was waiting from 9.45 PM onwards at the spot. Even after waiting till 11.00 PM the bus not arrived. ON contacting again the conductor told they have taken the route Varapuzha, Paravur as per direction from the office. I booked the ticket well in advnce for Rs.1, 000/-. I had to attend an urgent project work in my Office on 20/07/2015. The irresponsible act of the staff of Kallada travels caused me unlimited inconvenience, metal torture and financial loss. I prey for suitable action against the Kallada travels for cheating.