| Address: | Chennai, Tamil Nadu, 600042 | | Website: | www.kalladatravels.com |
Hi, i booked a ticket in http://www.kalladatravels.com/ site from chennai to theni, i choose G3 a seat and filled the details required, for payment i choose netbank and paid the amount, got the sms from my bank as well Rs.762 is debit from my account. But i didnt received the ticket via email or sms, and i try to call the techincal support team number which is mentioned in the website[protected]. During the first call they said due to technical failure your ticket is not booked we are try to book the ticket for you we will call u back with in 15 mins like that, after one hour i didn't received the call from them so again i call back them the executive said with in 5 mins you will get a call again i waited for another 30 mins no response from them again i called them, again same answer i called them nearly 5 times and explain the issue with again and again there is no proper response. Finally i told them i want to speak to the supervisor or manger then they transferred the call he told that we are unable to book a ticket due to payment not received, so book the ticket again, i asked him why your customer care executive is not told about this on the first call itself or why they didnt give a call back and inform about this, he simply said i m sorry for this i will take this as a feedback, then i asked what about the calls i made to your customer care 5 to 6 time which is a non toll free number and a STD call for me i am losing that money and i wasted nearly 3 hours of time for this. he said oh your asking compensation ok i need to check with my management and disconnected the call. The service of these guys are very worst and they made me tension for more than 2 hours now i lost by mobile balance and (762 rs which may be refund i am not sure ) and my patient as well .. when i told the executive i will file a case against this he said go ahead no problem like that. Was this information helpful? | 
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