[Resolved] Kalyan Jewellers — Misguided from Vellore KALYAN Jewellers branch

Jaybharath

Address:

Vellre

Hi,

On 24th March i done rate fix for 40 gm gold for Rs 4200 by paying 30K for a period of 45 days

Today 07th April, i went to order new chain, your staff said if you pay 31k will get your order for chain,

But bill issued 30K as rate fixed for 4265 and 1k for sale order.
2 bills i got

Why did you fix rate again for 4265 when i am already having for 4200 fixed for 45 days?

Could you please check my concern and address it?

Please check further details in your system
My name - Jay Ramkrishnan
Mobile [protected]

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Aug 5, 2021

Complaint marked as Resolved

Kalyan Jewellers customer support has been notified about the posted complaint.

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Comments

Kalyan Jewellers Customer Care

from Mumbai, Maharashtra

Verified Support

Hello Jaybharat, we deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly message your contact number to enable us to speak to you and ascertain the issue in detail. We value your suggestions. Team Kalyan Jewellers

Kalyan Jewellers Customer Care

from Mumbai, Maharashtra

Verified Support

Hello Jaybharath,

We believe that the issue is resolved now. Customer satisfaction is o[censored]tmost importance to us and we keep our esteemed patrons as cornerstones for all our initiatives. We value your suggestions and we are constantly striving to improve our services and strengthen the relationship with all our customers. Please let us know if you need our assistance on anything else. Thank you.

Team Kalyan Jewellers