[Resolved]  Kalyan Jewellers — Purchase of bracelet

Address:

Thiruvananthapuram, Kerala

I have purchased a bracelet of 8.26 gms from Kalyan Jewellers, Trivandrum for gifting my husband on 8th March 2014.On the 4th day of purchased it broke.They took 12.57% of the amount as making charge.Apart from all these I approached them to get my money paid back.They resisted to repay.They said they could replace only after deducting an amount from the bill.Finally I asked them to get it replaced with similar model.They promised me to contact me after 15 days.They did not respond.I called them up.They say it would be ready only on 8th of April which means my money is with them for a month.I am forced to lodge a complaint for the irresponsibility and the negative attitude shown to me all through out this incident.