Kamal Solar — water leaking from tank

Address:	560049
Website:	www.kamalsolar.com

From:
Date: sat, aug 19, 2017 at 1:05 pm
Subject: re: update: leaking from solar - urgent
To: [protected]@kamalsolar.com

A complaint has been filed in district consumer forum in bangalore!!!

On mon, aug 14, 2017 at 12:29 pm, wrote:
In that case, you are fooling the customers in the name of so called "warranty".

I will make sure that this conversation is circulated on all social media fb, whatsapp.

Moreover, will go to consumer forum now.

Pathetic service!!

From:
Sent: 14 august 2017 11:43

To: [protected]@kamalsolar.com
Subject: re: update: leaking from solar - urgent


Hi,

How on earth you expect the customer to remove the tank from solar and bring to your factory??

Was not aware this is how you differ from "warranty"!!!

On mon, aug 14, 2017 at 11:23 am, solar wrote:

Dear sir,

If you don’t wish to pay for transportation and laour, you can bring the tank to the below factory address. We will give free tank replacement.

Kamal solar

#192/45, opp. Govt school,

Kempathimmanahalli village,

Devanahalli taluk

Bangalore - rural

Cid:image003. [protected]@01d1842e.94fff720

Nagamani. B. R.

Customer relationship manager

Cid:image004. [protected]@01d1842e.94fff720

Description: description: description: description: description: description: description: description: description: description: description: description: cid:image001. [protected]@01cbbbaf.20e599a0 generate your own power by solar roof top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. Web;www.kamalsolar.com

From:
Sent: 13 august 2017 16:28
To: [protected]@kamalsolar.com
Subject: re: update: leaking from solar - urgent

Hi,

I fail to understand why there will be charges when it is under warranty.

Please let me know.

-krishna

On sat, aug 12, 2017 at 5:23 pm, solar wrote:

Dear sir,

We have discussed the solar issue with our management. The management has given approval to replace the tank against payment of rs. 3, 000/- towards transportation and labour charges

Cid:image003. [protected]@01d1842e.94fff720

Nagamani. B. R.

Customer relationship manager

Cid:image004. [protected]@01d1842e.94fff720

Description: description: description: description: description: description: description: description: description: description: description: description: cid:image001. [protected]@01cbbbaf.20e599a0 generate your own power by solar roof top

Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees

Velnet non-conventional energy systems pvt ltd.

#01, yoga center road!

Kodighehalli, bangalore - 560092

Mobile - [protected]. Web;www.kamalsolar.com

From:
Sent: 12 august 2017 12:09
To: [protected]@kamalsolar.com
Subject: fwd: leaking from solar - urgent

Hi,

Attached warranty and invoice.

Thanks,

Krishna

— forwarded message —
From:
Date: wed, aug 2, 2017 at 3:46 pm
Subject: leaking from solar - urgent
To: [protected]@kamalsolar.com

Hi,

I am krishna. I bought kamal solar etc - 150 pc on 25th june 2014.

Now, its been few days that its leaking from the solar, and also, badly impacting roof and room walls.

Please send somebody to fix this problem urgently!

Note that it is under warranty period of 5 years.

Below are the details -

Name: krishna

Invoice no. - 6209

Installation date - 26/6/2014

Capacity - 150 ltr

Please find attached invoice copy and warranty letter.

Thanks,

Krishna