[Resolved]  Karbonn Mobiles — SERIOUS DEFICIENCY IN SERVICES

Address:

New Delhi, Delhi

I am pained to write that I am an unfortunate buyer of Karbonn Titanium S-5 Plus mobile having purchased it from Homeshop18 on 21.03.2014. It has IEMI No. [protected]. On 11.11.2014, i.e. a month back, I handed over the mobile to Karbonn's authorized service center M/S Vinayak Enterprises, Cottage No. 31, Shop No. 1, West Patel Nagar, New Delhi-110008. Since then it has been a nightmarish experience. Despite visiting the office of M/S Vinayak Enterprises, the mobile has not been returned. Every time different pretext is made. Lately, it has been stated that the IEMI number is not updated into its record by the company Karbonn. If that is show, then is it a customer’s fault? It has been disclosed that the instrument has not been sent to the company for service. To add insult to the injury, the behaviour of the representative of M/S Vinayak Enterprises manning the front desk is obnoxious and anti-customer. When the instrument was delivered on 11.11.2014 to M/S Vinayak Enterprises the original invoice was shown and a copy was delivered to them. IEMI number has also been mentioned by M/S Vinayak Enterprises in its Job Sheet. This is indeed a very sorry state of affairs. I have already brought the matter to the notice of Karbonn e by furnishing the details on its site but in vain. KARBONN SHOULD UNDERSTAND THE THINGS AND DELIVER MY PHONE IN WORKING CONDITION IMMEDIATELY ELSE I SHALL BE CONSTRAINED TO INITIATE LEGAL ACTION FOR DAMAGES ETC.