Kaunsa.com — Awful service

Address:

Chennai, Tamil Nadu

First, I would like to thank you for prolonging my complaints to more than 45 days and still you are asking me to make fresh complaint.
What action You had taken on my earlier complaints Kaun/T289646/DMAO0QXBTA dated 5/28/2014 2:34:19 PM and Kaun/T289646/P3XO2A5QNL dated 6/12/2014 11:50:57 AM
This is the third complaint I am registering on your site regarding my T-Shirts purchase on which you have delivered Large size (L) instead of Extra Large (XL) I have ordered for.
On what basis you are replying to my complaints? As you know already, your seller S.D.R.Clothing Co.Pvt.Ltd., contact number [protected] is temporarily disconnected and (Hope he wouldn't have absconded) once again asking me to contact the seller.
I think, it is a shameful situation of a company which is not in a position do not know your own sellers phone number or to give an alternate number and in a position to find your own seller.
Good Governance?.
Don't you feel ashame on your service and responsibility to service your customers.
Whenever I contact your Customer Care (More than 20 times), most of your executives has a lethargic attitude in answering calls except the two, whom I had interacted today by Name Ms.Neetu singh and Mr.Gaurav .
At least, Mr.Gaurav was able to communicate in English, rest speaks only in Hindi He promised me to sort out my issue in next 48 hours.
Let me see.
Moreover, I appreciate your intention to sell the products at Competitive prices for which you should have the potential sellers. Please have right people in right places and potential sellers failing which your company will be in very bad shape, because the customers you are targeting is more of l middle class and lower Middle class whose curses will not allow to you have peaceful life.
Since you are getting innumerous complaints lodged in various complaint forums. at least now, you kindly let me know your seller phone number and sort out my issues.
Hope this mail wii be seen your owners of the company.

Please find below the communications happened between us for your reference.

From: [protected]@em.kaunsa.com [mailto:[protected]@em.kaunsa.com]
Sent: Thursday, June 12, 2014 11:51 AM
To: [protected]@tharakanconsultancy.com
Subject: Your Complaint is important
Call us on: +[protected]
Please Click Here to open ticket.

Dear Valued Customer
Heartfelt greetings to you. Your Complaint is valuable to us and we will get back to you within 24-48 hrs.
Your Ticket No is : Kaun/T289646/P3XO2A5QNL
Your complaint :This is in continuation to my Complaint Ticket id Kaun/T289646/DMAO0QXBTA Your support team had asked me to send the snap shots, which I had sent two weeks back with 5 Remainders for which I am yet to get any response from your end which is pathetic in terms of your customer service. Kindly expedite either replacement for T-Shirts or refund the money with interest.
Please find below the communications happened between us for your reference.

From: [protected]@em.kaunsa.com [mailto:[protected]@em.kaunsa.com] Sent: Saturday, May 31, 2014 2:03 PM
To: [protected]@tharakanconsultancy.com
Subject:Reply : Your Complaint is important Call us on: +[protected]
Please Click Here to open ticket.
Dear Valued Customer Heartfelt greetings to you. Your Ticket No is : Kaun/T289646/DMAO0QXBTA
Reply To Ticket By kaunsa.com :
Dear customer, Kindly send us a snapshot of product stating the issues on [protected]@kaunsa.com Regards Support team For any other query or assistance you can contact our Customer Care Executive at +[protected]. Best Regards, kaunsa.com

From: Rajnahd [mailto:[protected]@tharakanconsultancy.com] Sent: Thursday, June 12, 2014 11:32 AM
To: '[protected]@kaunsa.com' Cc: '[protected]@yahoo.co.in'
Subject: FW: My Complaint Ticket Ticket No is : Kaun/T289646/DMAO0QXBTA
REAMAINDER 5
Thanks & Regards, Rajnahd Kuttie, Tharakan Consultancy, Mobile : +91 [protected]

From: Rajnahd [mailto:[protected]@tharakanconsultancy.com] Sent: Friday, June 06, 2014 12:06 PM
To: '[protected]@kaunsa.com' Cc: '[protected]@yahoo.co.in'
Subject: FW: My Complaint Ticket Ticket No is : Kaun/T289646/DMAO0QXBTA
REMAINDER 4
Thanks & Regards, Rajnahd Kuttie, Tharakan Consultancy, Mobile : +91 [protected]

From: Rajnahd [mailto:[protected]@tharakanconsultancy.com] Sent: Wednesday, June 04, 2014 5:43 PM
To: '[protected]@kaunsa.com' Cc: '[protected]@yahoo.co.in'
Subject: My Complaint Ticket Ticket No is : Kaun/T289646/DMAO0QXBTA
Remainder 3
Thanks & Regards, Rajnahd Kuttie, Tharakan Consultancy, Mobile : +91 [protected]

From: Rajnahd [mailto:[protected]@tharakanconsultancy.com] Sent: Monday, June 02, 2014 10:46 AM
To: '[protected]@kaunsa.com'
Subject: FW: Your Complaint is important
Thanks & Regards, Rajnahd Kuttie, Mobile : +91 [protected]

From: Rajnahd [mailto:[protected]@tharakanconsultancy.com] Sent: Friday, May 30, 2014 7:01 PM
To: '[protected]@kaunsa.com'
Subject: FW: Your Complaint is important

Dear Sir,
Please find attached snap shots of T-Shirts delivered to us for your kind perusal.
Thanks & Regards, Rajnahd Kuttie, Mobile : +91 [protected]

From: [protected]@em.kaunsa.com [mailto:[protected]@em.kaunsa.com] Sent: Friday, May 30, 2014 6:35 PM
To: [protected]@tharakanconsultancy.com
Subject: Your Complaint is important Call us on: +[protected] Email us: [protected]@kaunsa.com
Dear Valued Customer Heartfelt greetings to you.
Your Complaint is valuable to us and we will get back to you within 24-48 hrs.
Your Ticket No is : Kaun/T289646/DMAO0QXBTA
Your complaint :I am not able to contact your seller since his mobile no. [protected] is temporarily disconnected. More over I am not able to attach or paste snapshots of the T-Shirts. Kindly help me in this regard. And give me your seller's alternate Mobile Number. Thanks & Regards, Rajnahd Kuttie
For any other query or assistance you can contact our Customer Care Executive at +[protected]. Best Regards, Kaunsa.com
For any other query or assistance you can contact our Customer Care Executive at +[protected].
Best Regards,
kaunsa.com