Kaunsa.com — Not received my ordered product , not even ready to refund back my money

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.kaunsa.com

The below order was placed on 5th October 2015. Order No. [protected] Casio Edifice Watch EF 501D 7AV Men Watch Registered Email Id: [protected]@yahoo.com Registered Mobile Number:+91-[protected] I have paid 3840rs and the expected delivery time was 20th October 2015. But i did not receive any update from the team till date regarding the order. I called the customer care several times, most of the times it says " All our executives are busy, ur call is important to us, we have noted your number we will get back to you shortly " and then they disconnect the call. Very bad service and there is no response properly. Now they also say that they have generated voucher code for this amount and they can not refund money. I have never asked to generate voucher code.