[Resolved]  Kenstar — Complaint- CHA[protected]

Address:

Chandigarh, Chandigarh

I am inexplicably sad and in a state of anguish while writing this E-Mail to you regarding the horrible and unacceptable after sales service experience, which I encountered with your call center service through Phone No[protected] here in Chandigarh. I lodged my complaint No-CHA[protected] on[protected]. The system was quick enough to send me the details of the service engineer along with his phone No. After waiting several days I called the gentleman and requested him to consider my complaint and visit my home for necessary service and repair. But the reply I got was horrifying. He bluntly told me that " MERE PAS TIME NAHI HAI AUR GAR JYADA JALDI HAI TO BAHAR SE KRA LO" I again called the customer center service through Phone No[protected] to explain the situation. The call agent was more eager to utter his Welcome Script instead of listening to my problem. Anyhow, I managed to register a reminder my service complaint. Two days after a service engineer visited my home asked to explain what the problem is in the cooler as he did not have any details from the call center regarding the problem and parts to be replaced. After opening the bolts he declared that the Motor of the Cooler needs to be replaced and he further promised to come back the very next day, that too after my several verbal requests. AND AS EXPECTED, no body visited my place till date. I did not have any alternative than to continue calling the customer care and service engineer. The customer care agents continued to register the reminders, reminders, reminders and reminders. In between they were kind enough to transfer the calls to the seniors who in turn could not provide any solution. At last after going through the most pathetic experience of customer service in my life, I decided to get the motor and PADS replaced through the open market (As ordered by the service engineer in the very beginning) and then surprisingly ... I got a call that can I come to replace the motor and PADS today? I cancelled the plan of getting the work done through the open market as stiil an iota of company loyalty was alive in my genes. I gave my consent to the gentleman to visit my place BUT AGAIN... after waiting for several hours I called the concerned person to know the intentions of his goodself but alas... he expressed his inability and passed on another telephone no. I called the no and the service man declared that I can not come today and further announced that I have no idea whether I'll be able to come or not Sir, I must say, this is most horrible, pathetic, disgraceful experience and ordeal of my life, where customer care executives dare to disconnect the calls in between without listening to the client and where seniors are there just to sing the pre defined script that AAP CHINTA NA KREIN AAPKA KAMM HO JAYEGA and where serviec engineers do not care to listen to both clients and service centre authorities MY COOLER HAS NOT BEEN SERVICED TILL DATE AND TIME CONGRATULATIONS...