[Resolved]  Kenstar — Hopeless service of your call center [protected] in Bangaloreon11/12/14

Address:

Bangalore, Karnataka

I have a Stallion mixer and although the main motor appears to be OK the blades of the main and small jars are stuck and do not rotate when the mixer is turned on. I phoned the above no (given by your service center in RT nagar which is too far away for me). On my first call (11.49 a.m.) I asked for a service center near Bomnahalli where I reside. I was given these numbers at JP Nagar-[protected]/[protected]and told to contact Harish or Chandrashekar. When I phoned I reached a dead end where there was no such persons, they do not repair mixers and they are not Global Solutions as your rep had told me. Your rep had also given me a Banishankari number [protected].On Phoning this number I was told they do not service mixers and I have been misinformed. I phoned the call center again. A rep answered apologised for 'the inconvenience caused', told me there is no service center for mixers in Banishankari and then proceeded to give me a number [protected] in Indiranagar. I turns out they service only ACs. I'm sure you will agree that your service is dismal.Totally I spent 13 mins on the calls and after all this my problem has still not been solved. Also the prerecorded information is given in a dull and flat way and when we are put on hold the message 'please don't hang up, our customer service representative will attend to you shortly', is repeated continuously without a break (about 20 times in my case, I lost count) and this was truly nerve racking.