Kenstar — Induction repair/ horrible customer care/ terrible regional office staff

Address:

400101

My complaint no is MUM[protected] and I launched a complaint on the 23rd of October regarding my Kenstar cook top. I purchased the induction from flipkart a month ago and therefore was under warranty.
On the 28th of October a technician named Sandeep Raj (+91 [protected]) came to fix the induction. He told me that there was a problem with the mother board of the cooktop and had to be replaced so, took the defected mother board along in order to get the same model. He mentioned that he would take two days and would be back to fix it. That was the last time I saw him. He completely disappeared after that. I tried calling him continuously but he kept saying the parts weren't available. Until one day he said that the parts have come and he would be coming to fix it in the evening. But he never showed up. I tried calling the customer care several times they kept saying that my complaint was pending then they gave me the regional office bosses numbers Chetan kotyian- [protected] Manoj Yadav- [protected]
Rajan-[protected].
These men should be the first ones to be sacked from their jobs! Such terrible people. No decency towards women, absolutely rubbish! Towards the end they just stopped answering my calls ! A company like Kenstar is being run by such unprofessional jerks! This is just sad .
I request you to take harsh and immediate action against this.

My email address- trisha.[protected]@gmail.com