Kenstar — Kenstar ksm55.Wn1 1.5 ton split ac throwing ice and water.

Address:

Mumbai City, Maharashtra, 410210

I purchased this AC through Amazon.in on 24th May 2015. The installation of the AC was also done by Kenstar (Videocon). Less than 5 months later the AC stopped working. The AC would not cool at all and would start throwing out ice and water after being left switched on over night. On calling the customer support the said they'll send a technician within 48 to 72 hours however, even after the 72 hours no one called or showed up and then just cancelled the service request stating that customer wasn't available whereas my parents are always at home and I did not receive any call at all. I had to call the technician multiple times to come visit after which he finally came after almost a week of placing the complaint. He initially said that condenser is an aluminium unit and that could be the problem but he filled gas to check if the pressure was reducing. He came couple of days later and said there was nothing wrong with the compressor and it might have been a leak because of loose parts and he was tightening everything and filling gas and that would fix the problem. The AC was functioning fine after this for a month. Again a month later the AC has stopped cooling and is throwing out water and ice. The technician came again to check it and now says that the condenser has a leak and needs to be replaced. The new part would take at least a week to come and the whole process of fixing it might take a month. Of the 7 months I will have had the AC, I won't be able to use it for 2 months because of all the breakdowns and repairs. This has by far been the worst experience I've had buying any consumer product. I just want to get rid of this piece of junk. I hope Kenstar officials read this and just refund me my money.