Kenstar — no service received since more than 3 months

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Registered a complaint for faulty water heater (Model: Kenstar Jacuszzi KGS15W5P) in beginning of September (Complaint no: GHA[protected]). A technician visited and made a report that some part needs to be changed. Until now, there has been no resolution. The technician who came has left the company's service. They have changed service technicians 2 times but no one has resolved my complaint. Called up their Customer care multiple times, they assure me action will be taken soon, but nothing is done. They have given me numbers of superior officials. Nobody picks up these numbers, or they are switched off or not reachable. I am now feeling very helpless as a consumer.