Kenstar — Repair/Service of microwave oven (KJ20CSL3)

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi team, I registered a complain regarding some timer issues in my microwave oven (KJ20CSL3) with the customer care on 27th December 2013 which was addressed by the technician of the concerned service center on 31st December 2013. I was charged Rs. 1500 for the spare part and Rs. 350 as service charge, totalling to Rs. 1850, whereas the message that I received from the customer care quoted only Rs. 1741.58. As told by the technician, the spare part has a warranty of three months and the service charge will stay valid for one month effective from the day of service. Exactly after 26 days of service, the same problem reiterated and therefore, i registered a complain again with the same service center but the technician never turned up. Then I filed a complain with the Kenstar customer care after which the same service center took away the microwave oven to the center for repairing. After 5 days, I am informed over a call that the additional expense of about Rs. 1200 will be incurred for few replaced switches and some wiring. Wow! I am shocked to see how these incompetent service centers make a fool out of innocent people. When asked for a bill, they provided a black & white printout with manually entered figures (without center registration number, TIN, License No etc on the bill) evidently fake. The customer is innocent about the technical details of the work carried out on the defected product and hence easily cheated by such traitors in the name of authorised service centres of big brands. I am really disappointed with this kind of after sale service that a giant appliance company like Kenstar has offered. I couldn't find any mail id on the Kenstar website where i can register my grievance. It is requested to escalate this issue to the concerned authority and may please be expedited with immediate effect.