Kerala State Road Transport Corporation — Amount deducted but ticket not issued

Dear sir, ma'am,
I tried to book an online ticket from Bangalore to Thalassery in KSRTC bus through Ente KSRTC application. I was taken upto upi payment page and ₹423 was deducted from the account. But ticket was not issued. Please do the needful for the refund of the same. This happened two times..
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