KFC India — Food received soggy and order received 1 hour late

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	KFC food

Ordered item at:8:10 pm ist, received : 9:10 pm ist, order date: 13/07/2016.
Food received post one hour of ordering.
Ordered grilled rice bowl and 12 boneless strips.
Food was not even warm and soggy, looks like order was dispatched much earlier, however the distance from kfc and the delivery location is maximum of 10 mins.
When called kfc for feedback they ensure that i will be receiving the call from manager within 5 mins and its been 11:45 pm. i called three times ans still have no response and resolution. mayur was one of the employee whose name i remembered.

This is totally a unsatisfactory and poor services.

I also order on someday and spoons was not their but i ignores because that was not so much of big issue.

But this time it is totally a bad service.