Khelmart.com — Broken bat replacement

I purchased Thrax terminator bat from khelmart.com on 6th feb 2023. but within a month while playing second match itself bat got broken. I requested khelmart.com to replace it by providing few bat picks, khelmart team asked me share full bat photo and invoice details so shared with them but later no reply/communication from khelmart team. Tried to call their number#[protected] and +[protected] but both numbers are not reachable/switched off.

Kindly resolve my issue.