Khivraj Bajaj — Complaint against overcharged and parts misbilled of purchasing new which was actually not required.

Address:

2 & 11, Hal 2nd Stage, 100 Feet Road, Indiranagar, Bangalore - 560038, Near Gkb Optolabs (Map)

I have given my bike for servicing on 22nd Sept 2021 evening in Your Domlur Centre. The Concerned person asked me to leave the vehicle as the occupancy was full that day which i did as per his instructions. The next day then I got a call from them stating I will have to pay an advance amount so that they can proceed with the servicing. Hearing this I was completely shocked as this is the first time I'm hearing that "one has to pay advance payment for bike servicing ?" that too from such an Authorized Bajaj service center. But finally they still convinced me by saying that this is the management decision these days . On call they told me the expenses will be within 13 k hence after going there i swiped for 18k advance amount with the mutual understanding that they will return the other amount if it exceeds 15k however i was also not ready to swipe my card twice.

Few days later when the bike was ready to collect they told me that it costed more than 18k and they were saying so many blab blab reasons.
Therefore I am not happy with your servicing behavior of the employees especially in your centre

I have some Grievances to ask you:

1. What is the reason for demanding an advance amount when you are running an organised and Authorised centre?
2. Why are you not sending acknowledgement follow up messages to the customers ?
3. Why are you not sending feedback links to the customers?
4. Why are your Executives not responding to my calls after doing their job their way?

Hope you will take my mail and feedback seriously and will take necessary actions against this unprofessionalism and cheating behavior by your employees internally or externally right from Reception lady to Technicians.

Note- The bike had only Minor issues in Bore and Piston. (.i.e they said the bike would be ready only after 4 to 5 working days stating that they need to bring the parts from Pune) but the job was completed within a half day after paying the advance amount). I believe that none of the big parts they had to replace but they still made fake expenses in order to eat my money free of cost). My Friend himself is a Good Technician in Royal Enfield where he had fixed a ROYAL Enfield of classic 350 CC Model with the similar issue in it and it was done with 14 k only. Here the question rises, is the Royal cheaper than my Pulsar ?