Kokilaben Dhirubhai Ambani Hospital — Too much delay in catering appointment

Address:

Andheri West, Mumbai, Maharashtra

This is to inform that on 9th Sept 2022 I had an appointment with Dr. Prashant Bobhate - Pediatric cardiologist at Kokilaben hospital at 9am for my 5 year old son. The appointment was for ECG, 2d Echo and Dr.’s consultation.

The appointment was confirmed to me over a call by the pediatric cardiology front office staff Ms. Akanksha.

We reached at sharp 9am and there was no front office staff available at that moment. The front office staff came at 9.30am. We kept sitting and waiting till 10.30am and there was no nursing staff to do the ECG. 2D echo screening and Dr. consultation was supposed to happen post ECG.

I had taken an off from my office and kept aside an important meeting I had to attend today.

I am an healthcare professional and I work for MediBuddy. Personally, I at MediBuddy assist Reliance group of companies for their employees annual health check.

I have been visiting Kokilaben Hospital and my son has been under Dr. Prashant’s observation since 2018.

I would like to notify the senior management of Kokilaben Hospital that this is the case most pf the time I visit Kokilaben hospital.

The moment I raised this concern to the front office, the front office staff said that they were informed by the nursing staff and the Dr. to place the appointment at 9am and the fromt office staff did not take any responsibility of the same and were not even bothered to call the nursing staff and the Dr. and inform that there were patients waiting. The front office staff rather rudely told me to complain to the concerned department.

I would like to lodge a serious complaint against this issue and would urge Kokilaben Hospital management to rectify and resolve this issue of improper roster management and cultivate some sort of time discoplinary manners amongst the staff as the patients time is o[censored]tmost importance and we pay huge amount of money here for quality service and not incovenience/poor service delivery.

Through my official medium, I will personally also raise this to the senior management/key officials of Kokilaben hospital.

Thanks & Regards,
Adnan Sayed
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