Kokilaben Hospital — Pathetic handling of emergency situation by Sonography department

Address:

Andheri west, Versova, Four Bungalow

Hi on 27th Sep'21 I had to take my wife to hospital due to unbearable pain in back, stomach and abdomen where she was advised for emergency sonography, urine and blood test. In sonography department, nurses instructed not to drink water, while wife was crying with unbearable pain, but the nurses and doctors were just taking patients as per scheduled appointment. We had to remind them numerous times and then finally wife was taken for sonography and within 5 minutes she was taken out of room and was instructed for drinking plenty of water and then come back. We are still waiting for 1 and half hours to take her back for sonography.

Staff do not understand the words emergency or urgent and keep emergency patients waiting with unbearable pain. We had to undergo 2 more tests o[censored]rine and blood but because o[censored]nprofessional behavior of sonography staff we are left with no option rather to bear with pain and controlling o[censored]rine for urine test.

Literally ur entire day is wasted just for 3 hrs procedure.