KolkataCakeShop.com — Rotten cake delivery

Address:

Kolkata, West Bengal

I have not heard on the same ..what kind of service are you running inspite of constant follow up and and calling and mailing I have not heard anything from you .I had been assured by Mr Sahil of your company that my entire amount will be refunded and after asking me to drop mail with pictures and constantly assuring I would get the money back today your person says he does npot know anything nor can he give any nimber where I can escalate I need an answer in yes or no as to wether I shall get the refund then I will see what I have to do From: "Kankana Basu" <basu.[protected]@ymail.com>To: [protected]@indiacakes.co.inCc: [protected]@gmail.com, "sangeeta" <[protected]@2coms.com>Sent: Wednesday, March 18, 2015 11:04:25 PMSubject: Re: Urgent: Rotten cake delivery on 03/03/2015I am still awaiting the refund as promised and/or any response from your end regarding the delivery of the rotten cake of order number KOLKN100930. The call center team has been in touch with the recipient assuring that a full refund will be given within 21 working days but we have received no mail/transaction from you regarding the same. Please do not further malign the reputation of your services and at least comply by your own word and refund the amount on a faulty delivery.Expecting a reply at your soonest, Kankana On Saturday, 14 March 2015 7:45 AM, sangeeta <[protected]@2coms.com> wrote: what kind of service is this have not recieved any revert on same----- Original Message -----From: "sangeeta" <[protected]@2coms.com>To: [protected]@indiacakes.co.inCc: "basu kankana" <basu.[protected]@ymail.com>, [protected]@gmail.comSent: Monday, March 9, 2015 11:23:23 AMSubject: Fwd: Urgent: Rotten cake delivery on 03/03/2015I had written this mail on 3rd March but have got no response from your end ...Can I expect a mail revert on sameWhen I am calling the call center they are assuring me that I will receive the full refund and shall get a mail on same but I am yet to see any mail on same Hoping you will look into the same and revert asap[protected] Forwarded message[protected]From: Kankana Basu <basu.[protected]@ymail.com>Date: Mar 3, 2015 11:26 AMSubject: Urgent: Rotten cake delivery on 03/03/2015To: [protected]@indiacakes.co.in Yash Gupta <[protected]@gmail.com>Cc: > To, > Kolkata Cake Shop>> Yesterday, on 2nd March, 2015, I placed an order of a Lemon Cheesecake and a bunch of ten red carnations to be delivered on 3rd March (today), between 11 am to 6 pm to Yash Gupta [Address: Flat 2/B, 14 Haraprasad Shastri Sarani, Block E, New Alipore, (Landmark: Near New Alipore Cafe Coffee Day) Kolkata, WB 700053, India]. I made the payment of 27.07 GBP online via Paypal at 3.39 pm GMT with the receipt number [protected]. >> The flowers were as promised however the cake delivered was not what I paid for. Not only was it not a lemon cheesecake, but a normal sponge cake with lemon icing, but the cake was rotten. It was obviously not freshly made, smelled very stale and was drier than bricks. I did not expect this kind of service for the money I paid for it and you have completely ruined the gesture of sending a birthday cake by delivering an inedible one.>> The recipient has contacted you by mobile and as per your instruction, I am attaching photographs of the cake. I don't know, however, how you will determine the freshness of the cake from the pictures, unless you send your delivery boy back to collect the item.>> I insist that you send a replacement of a fresh, actual lemon cheesecake as soon as possible or you refund the amount paid. And please do not advertise your services if you cannot deliver them as promised.>> Kankana Basu--