Hi,
My parents were travelling from mandovi express (10103) on 07-sep-2018 from dadar to kankavli. The ticket pnr is [protected]. This was a confirmed ticket for 2 tier ac coach a1 with seat numbers 43 (Lower), 44 (Side upper) and 46 (Side lower). My father is a paralyzed person (Age 73) and mother is a old age lady (Age 68) and she can not climb the upper/side upper berth steps hence i hand spent money to booked the 2 tier coach tickets with required seats only. When my mother was trying to occupy the lower berth seat (46) a person had already occupied that seat and said that the seat belonged to him. Later my mother confronted the ticket collector of the coach but he also confirmed that the seat belonged to the other person and my mother will have to take the upper berth. I am sure the ticket collector had some settlement with the person occupying the side lower seat. Unfortunately my mother had to travel for almost 10 hours of journey by sitting beside my father on lower berth as she could not step up to upper berth.
We have been cheated by the tc and i want to take this matter seriously.
I appreciate you taking this to next level and provide me justice by taking strict action against the tc.
Thank you Was this information helpful? | 
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