Konkan Railway — E-ticket refund policy if on waiting list

I am a frequent traveller during weekend to my home in Sindhudurg. Now me being a full time working teacher, I hardly get an opportunity to book the ticket over the counter. This leads me to use IRCTC app which enables the traveller to book online tickets. Now a serious problem arises when the online ticket is on waiting list which then gets automatically cancelled giving refund of the booked amount. As I have to travel which why I book it online, eventually I end up paying fine which is not right because I do online booking in advance. So can you take into consideration my plea to keep the online waiting list valid so that it becomes easier to travel in general class at least.

Radhika Naik
[protected]@gmail.com
frequent traveller on weekends and during vacations