Konkan Railway — grievance

I have traveled from kundapur to csmt mumbai on 10/04/2019 and my pnr was [protected] and my seat in boggy 2 was confirmed. I was waiting on platform no 1 to board the train. The train arrived but the both the doors of the compartment were locked from inside, i approached to boggy 1, that was also locked from inside. Since i am a senior citizen and suffering from heart ailments and moreover the train stops for two minutes only, l could only board the sleeper class compartment with the help of some commuters and managed myself to go to my seat... I wanted to complain about to tc, but for my surprise no tc has visited the compartment till it reached karwar station... Most of the seats were occupied by general passengers.... Very strange situation i would have missed my train if co-passengers haven't helped to board the train... Please look into the matter and oblige