Konkan Railway — undue delay in arrival & departure of trains.

Address:

400075

I have travelled by 12620 matsyaganda express from kumta to lokmanya tilak terminus. My pnr no. Is [protected]. Train started at 6:45 p. M. Instead of 6:18 p. M. & reached lokmanya tilak terminus at 9:30 a. M. Today morning instead of 6:35 a. M. I find that this train is daily late by 2-3 hours.
I am being charged more fare as this is supposed to be super fast express.
My request is as the train regularly rate, please change the schedule so that it will help passengers their waiting time;it will help their relatives also who come to send them & also receive them.
Since the train is super slow, please do not charge super fast charges which i request you to refund.in fact, you should charge fare as per passenger train.