[Resolved]  Kotak Bank — Unauthorized Transaction has been done by Kotak bank Credit Card

Address:

New Delhi, Delhi

HIii, One Unauthorized transaction has been done through Kotak Bank Credit Card and amount is Rs.4000 (Approx.). My Credit Card No.# [protected] and Service Request No:1 [protected]. As per kotak team, This is secure transaction and OTP also has been generated but actual that i did not get any OTP when this transaction has been done and also i did not get any Email or SMS regarding this transaction. I always received Email as well as SMS when any transaction has been done through my credit card but i did not received any information when this transaction has been done. As per statement this transaction has been done on 17th June 2015. Kotak bank also don't want to provide IP address otherwise i can find a particular machine thought IP address. I paid July month credit card statement complete bill except this transaction amount. Now i would like to request you please solve this matter because i don't want to pay Rs.4000 (Approx.) without any reason. Kotak Bank also can consider and do way off this bill amount. I'm ready to surrender my credit card but don't want to pay this unauthorized transaction amount. Regards: Amitesh Vijay [protected]