Kotak Mahindra Bank — 811 account/ debit card issue and ammount deduction

Address:

Najafgarh

Mr Deepak one of your employee helped me in opening the account in which I have to maintain the balance of Rs.10, 000 and I have been promised to receive a platinum debit card instead of which.I have received a classic debit card which I have not requested for and Rs.235 has been deducted from my account. Then I went to the Najafgarh branch Where Mr Tarun one of your employee helped me in upgrading the account in which I have to maintain Rs.50, 000 and he told me to call customer care they will reimburse the deducted amount and they will issue the new platinum debit card in which there is no annual fee. When I called the customer care for the first time I have been told that the amount will be reimbursed within three working days. The second time I have called the customer care I have been told that I will receive the debit Card within three working days. And it’s been almost 1 month I haven’t received the platinum debit card and the deducted amount. I have get in touch with one of your employee Mr Ajit even he end up having no solution for this issue. And I don’t want to call the customer care again and again for these small issues. This is the worst customer care experience I have ever get. I will close my account and I want the full refund if this issue can’t be solved as soon as possible.