| Address: | Nigdi Branch, Pune |
I live out of India and I am a Kotak customer since 2016. I was in India at the time of Account opening and later shifted abroad. I am an Indian citizen.
I have submitted NRE Status change documents 2-3 times. I visit the bank every year 2-3 times a month with my documents when I am in India but my account status was never changed. This week I got an email again to submit documents. I was really frustrated with the kind of service this bank has.
Every time a manager is changed in the Nigdi Branch they ask me to submit the same documents again which I have submitted several times previously. My father has visited the bank several times too but they never consider him and send him back without any information.
This week when I received the email again I got really frustrated because in spite of having an account I can never really use it. I was really frustrated and so I asked them to close my account in reply to their email. I did not get any confirmation or reply to my email. After 2 days, they directed debited all the money in the account towards account closure. There are no defaults in the account.
What kind o[censored]nprofessional behavior is this? I got no response about transferring the amount to another account, nor an email to state that the procedure to close the account has been started.
Kindly contact me and refund all my balance back. Was this information helpful? | 
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