Kotak Mahindra Bank — Complaint Against Kotak Mahindra Prime Ltd

Dear Kotak Mahindra Prime Ltd Team,

I am having a loan with your Kotak Mahindra Prime Ltd. and my loan number is CF[protected].

My Self Kaushik and My used car loan continue with Kotak Mahindra Prime and Loan No. : CF[protected]. Every month 5th of date EMI deduct in my saving account but this month July -2022 not deduct EMI on 5th of date this current month and still now not deduct so I will contact to Kotak Mahindra Prime has told me your EMI is bounce for insufficient fund but in my saving account already I have sufficient balance for EMI. And still waiting to not deduct EMI in my savings account

I have call for collection manger called from he says you have penalty of insufficient funds and you have check with your saving account for the rejected of ECS but m saving account already sufficient fund. I have sent mail for all top level management and nodal officer grievance, RBI and etc but the result is zero, no one employee from Kotak Mahindra prime ltd answered to me.

Same Activity 3rd times with me.
1st: Sep/Oct 2020
2nd: March/April 2021
3rd: July 2022

Same Problem issue in the last year and i have complained against Kotak Mahindra Prime Bank and same mistake repeatedly in this current year.
And by the way, my savings account also deducts a charge for EMI bounce so please refund my bounce charge and strictly warring to you people of this type of same mistake again and again.

Please stop making fool of customer. I am seriously spoiled with your service. I have money in my account there is no-deduction and I will not to pay penalty as well as stress for non deduction.

This kind of behavior towards client is ridiculous.