Kotak Mahindra Bank — Credit card amount mistakenly transferred to card But still not received to my account instead of sending hundereds of mails.

Hi Nitin,

This is Sanjay Kailaswar resident of karimnagar. Need your help in clearing the issue. So mistakenly i paid an amount of 25000/- to the kotak mahindra bank credit card which is already blocked. but i see the status as the amount is credited to the card and i am unable to use the card. contacted the nearest kotak branch suggested to write a mail for the quick reply. Please help me in solving the issue faster as this is a huge amount which is blocked from more than 10 working days. Please kindly look into it and do the favour. expecting a sooner reply. Appreciate your help. Providing the details such as the amount from which the account is debited and also the details of the card and attaching the documents required.

Myself already sent a mail to the CC ed mail id but still it is not yet addressed. its been more than a month and i am not getting any response i need a immediate action. attached all the necessary details attaching the PDF bank statement from which account money has debited as requested. I need an immediate action other wise please call me blocking such huge amount is not good for these many days and very poor customer service. Really sorry to say this..

Attached documents list :

1) Credit card photo
2) account details cheque from which it got debited
3) account statement

Amount - 25000/-
Debited from Account details :
Debited from Account Number : [protected]
Account name : KAILASWAR SANJAY
BANK NAME : BANK OF BARODA

Kotak mahindra card details :
Kotak Mahindra credit card Number : [protected]
CARD NAME : KAILASWAR SNAJAY

Payment through CRED App

Please do the needful awaiting for your reply.. Please reach out to me through mail or u can call to my mobile number.