Kotak Mahindra Bank — Credit card collection torture and verbal abuse

Dear Sir

Myself Dinesh Balaji I have not paid my 3 month credit card bills due to personal reasons and my mother expired in the month of May due to COVID so I had financial crisis so only I was not able to pay.So the Kotak Mahendra Collection agents treat customers very badly and I had personally experienced it they mentally torture by continuously calling and they also verbally abused me and they texted me with abusive words this is not professional So I’m mentally upset. Please do consider this and take necessary action against this person

I’ll pay by this month end since I am out of station for work
And I am attaching the messages sent by the collection agent

Thanking You
Regards
Dinesh Balaji L
Kotak Mahindra Bank
Credit card No 4166 xxxx xxxx 9299
Mobile No [protected]
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