[Resolved]  Kotak Mahindra Bank — Credit card illegal block

Address:

Mumbai City, Maharashtra, 400053

I am kotak credit card holder. on 21st sept, i got a mail from the bank:
" this is to inform bank has marked a lien on the amounts lying in your captioned kotak mahindra bank savings a/c no. ********20 to the extent of the amount outstanding in respect of your credit card a/c.

Credit card dues: rs 20610.48/-
Extent of lien: rs 20610.48/-
Lien marked on: 20-sep-2016.

24 september, i requested to remove the lien on salary account(credit card) and i was promised it will be removed within 5 working days . they blocked my credit card

1 october 2016, 16, 500 rs came to my salary(debit) account and i saw my debit account is blocked, i called credit card company and requested that please unblock account for debit card, remaining 3600 i will be paying later, i literally begged but they confirmed and promised that i need to pay 20 k only to get it sorted

3 october evening i had to burrow from my friends remaining, , 4 k and called them to remove the lien . they said it takes 2 days to remove lien and i asked when will my credit card will be unlocked, they changed the statement that now for unblocking the credit card, u need to have zero outstanding dues. but i arranged it already 20 k was my outstanding, i said i have record and call logs and mail which states that i have to pay 20 k and now they saying to activate credit card, pay entire outsanding 27 k instead of 20 k

I wanted ro speak to teamlead they guy said that all managers are unavailable at the moment .

3 october - i spoke to manager joyson and he promised me that the lien will be removed today itself by 7.30 but for credit card unblock its going to take another 5 working days .

Please listen i want to officially lodge a complaint for the harassment