Kotak Mahindra Bank — Debit card online transaction

Address:

400709

Hi sir,

I am satish pandey and stay in koperkhairane. Today i received a call ([protected]) saying she is calling from kotak mahindra mumbai boriwali branch. She told me her name as naina kasyap with employee id - kmb000213. She told me that i am using kotak credit card. I said i had closed my credit card before 1 year ago. She said here in her system it is not showing close and she wanted to convert my rewards points into cash and then transfer to my account. After taking information form her identity i have given my information through ivr as per the bank policy but an amount of 10000 rs suddenly deducted and i felt cheat here and stopped her to do that. She was saying since this is system maintenance issue so amount will credit into your account with in the one hour but amount not credited yet. I contact customer care and told the story and they were saying it is forgery case so you need to give us the fir copy. We visited rabale police station and they suggested to visit the cbd belapur cyber cell. Please help us to return our money back.