Kotak Mahindra Bank — Deducted money for annual fee on debit card

My account has been deducted for rs.885. For annual fee on debit card.
While taking the account i got an update from your executive that there wont be any charges were present on the bank account and debit cards.
I don't know why you are trying to deduct now.
If this goes on and i wont get any reimbursement for the money which was deducted, i will cancel my kotak bank account.
Can you update and provide me the refund asap.
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