Kotak Mahindra Bank — deduction of money without prior information

I received sms from kotak mahendra bank that
Transaction of rs 1399 has been made on kotak credit card xx6545 on 03-dec at oneassist consumer sol. This is done without my permission. There was also a mail from one assist team. I dont know this company and this kind u[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 19.45hrs. 3 december 2019
Kotak credit card no. Xx6545
Oneassist relationship number :[protected].
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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On 16:11:2019 evening received call from [protected] to update my kyc details. I lossed total amount of rs 140000 approx transferred the money to no broker technologies banglore & payu payemnets pvt ltd gurgaon complained the same matter to kotak mahindra bank & mangolpuri police station outer delhi.
Waiting for your revert
tilakrajdua
[protected]
I have Kotak 811 Savings account in kotak mahindra. My brother had to transfer me some money to clear my credit card minimum due.. so he transferred to my kotak account. Total amount he transferred was ₹40000. But only ₹0. was updated as my account balance. i am not able to withdraw that amount. Please help me with this.

Amount debited in my account without my permission continuously two times. And also i received message for that transactions.Please do needful for these problem.Amount debited date[protected].

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