Kotak Mahindra Bank — dirty useless service

Address:

Shivneri nivas sn 100, Pune, Maharashtra, 411033

I lost my debit card. So i called and block the same. I tried to access my netbanking account it's showing banking account is block.

Now i tried to connect kotak customer care service it's asking me to enter pin

What the hell how i will get pin, if i not hv debit card.

I hv requested new debit card a month back
I hv not received yet

It's very dirty service provider bank.
I got fine charge for credit card: which i don't received anytime