[Resolved]  Kotak Mahindra Bank — fraud transaction through credit card

Address:

New Delhi, Delhi, 110024

Dear sir,

Myself ashok kumar barnwal was holding kotak mahindra card since very long times but on 4th dec.'2017 someone has transacted rs.89775/-through my gmail id hike. I received serially 8-9 otp nos. On my mobile no.[protected] at 16.45 pm and regarding that immediate call to kotak customer care department. You may see call details in attached file. I ask them, without cvv no. Entered how can you people sent otp nos and transaction be successful?
Sir, its request to you please ask them some questions :
1. Why you sent 8-9 otp nos.in one time?
2. You may ask for ip address where transaction has done and
3. You may see my call details, when people was making transaction - i was talking with customer care department of kotak mahindra then how can they can do that?.

Sir, i had sent several mails to all concern officer as well as department including crime branch but nobody has resolve my concern. My cibil is spoiling due to this case so its humble request to you, please investigate my concern and do justice.

Thanks and regards,
Ashok kr barnwal